Refund Policy
Last updated: January 2024
1. Policy Overview
Dietary supplements and nutritional products are generally not returnable or refundable pursuant to Indonesian Law No. 8 of 1999 concerning Consumer Protection and Badan POM regulations governing the sale of dietary supplements. This policy reflects the regulatory restrictions placed on the sale and return of supplement products in Indonesia.
2. Why Refunds Are Not Permitted
Dietary supplements are classified as food products under Indonesian law. Once a package has been opened or the seal has been broken, the product cannot be returned or exchanged for safety and regulatory compliance reasons. This restriction protects all consumers by ensuring product integrity and preventing contamination or adulteration.
3. Sealed Products
Even if a product remains sealed and unopened, returns are not accepted. This policy ensures that all products remain in controlled storage conditions and are handled appropriately for consumer safety.
4. Quality Assurance
All products displayed on our Site are verified for quality and authenticity before being made available. If you receive a product that is visibly damaged, defective, or arrives in compromised condition, contact us immediately at [email protected] with details and photographs. We will assess the situation and determine appropriate resolution on a case-by-case basis.
5. Damaged Shipments
If your shipment arrives damaged or defective due to carrier negligence, document the damage with photographs and notify us within 48 hours of receipt. We will investigate and work with the carrier to resolve the issue. Resolution may include shipment replacement or comparable compensation at our discretion.
6. Accuracy of Orders
If you receive an incorrect product due to our error, contact us immediately. We will verify the mistake and provide resolution, which may include shipment of the correct product at no additional charge or other appropriate remedy.
7. No Money-Back Guarantees
As dietary supplements are not medical devices or medications, no refunds are offered based on unsatisfactory results, personal preference, or change of mind. The individual nature of supplement use and the variability of results between users makes money-back guarantees inappropriate under Indonesian law.
8. Contact for Issues
If you have concerns about your order or believe the product does not meet quality standards, contact us at:
- Email: [email protected]
- Phone: +62 361 729 5418
- Address: Jl. Sunset Road No.58, Kuta 80361, Bali, Indonesia
9. Regulatory Compliance
This refund policy complies with Indonesian Law No. 8 of 1999 on Consumer Protection and regulatory guidance from Badan POM regarding the non-refundability of dietary supplement products. The policy is established to protect both consumers and the Company.
10. Policy Changes
This refund policy may be updated at any time. Changes take effect immediately upon posting to the Site. Your continued use of our services constitutes acceptance of the updated policy.